Organizational Climate of Maritime Savings Bank Corporation in Bacoor, Cavite: A Framework for Enhanced Banking Services

Abstract

The study entitled Organizational Climate of Maritime Savings Bank Corporation in Bacoor, Cavite: A Framework for Enhanced Banking Services was undertaken in December 2023. This primarily aims to determine the factors that influences the organizational climate of the said company. The researcher determined first the respondents’ profile in terms of age, sex, educational attainment, number of years as clients and employment status. Also, the perception of the respondents on organizational climate in terms of leadership and management and banking services was taken. Descriptive methods of research were utilized to be able to realize the research objectives of exploring the company organizational climate with respect to the two (2) indicators such as leadership and management as well as banking services. A total of two hundred eighteen (218) clients selected via Simple Random Sampling (SRS) served as respondents of this study. Results revealed that Maritime Savings Bank Corporation has most clients belonging to adulthood stage; a greater majority were female; mostly were bachelor’s degree holders; more than majority had been clients for 6-10 and below 5 years and almost all had permanent work. The company’s organizational climate in terms of Leadership and Management was very highly agreeable to clients as well as its Banking Services with a mean of 4.40 and 4.47 respectively and that respondents’ perception on company’s organizational climate significantly differed in terms of age. It is recommended that the company should establish organizational climate metrics encompassing employee morale, job satisfaction, communication effectiveness and teamwork necessary for a positive climate. It is further suggested that the company should continuously provide mechanisms assessing how organizational climate affects customers’ interactions, service quality and overall clients’ satisfaction influencing customer loyalty and retention.